Privacy Policy

Effective Date: July 29, 2026

This privacy policy for Foshan Chancheng Maisen Trading Co., Ltd. (“We”, “Us” or “Our”) tells you how we may collect, use and share your information when you visit our website https://veilumen.com.

We appreciate your decision to use our website https://veilumen.com and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.

What information do we collect about you?

When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.

The personal information that we collect about you are the following:

Name
Address
Email address

How do we collect such information?

We may use any of the following three ways to get information about you.

The information that you give us
The information that we automatically collect from you
Information that we collect from third parties

Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.

a. The information that you give us

When you submit an enquiry through our contact form, we may collect the information you choose to provide, such as your name, business email address, company details, telephone number and enquiry details.

b. The information that we automatically collect from you

When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.

Cookies and similar technologies

Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.

For more information about cookies and similar technologies, please visit our cookie policy.

We use Google Analytics and Google Tag Manager to understand how visitors use our website and to improve its performance. Where required, analytics cookies are used only in accordance with your cookie preferences. Google may process limited technical and usage information in accordance with its own privacy practices.

Do not track requests

We respond to “do not track” requests in the following manner:

We recognise and honour Do Not Track (DNT) browser signals. When a DNT signal is received, we limit non-essential tracking and do not place non-essential cookies unless you provide consent through our cookie consent banner. You can also change or withdraw your cookie preferences at any time through the “Consent Preferences” link in our Cookie Policy.

Why do we collect information about you?

We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.

To contact the user
To evaluate and improve our products/services
To examine the usage trends

How long do we retain your information?

We retain personal information collected through enquiries for up to 24 months after our last meaningful interaction with you, unless a longer retention period is required by law or necessary to establish, exercise or defend legal claims.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymise it. Where deletion is not immediately possible, for example because information is held in backup archives, we will securely isolate it from further processing until deletion is possible.

Sale/sharing of information

We do not sell personal information. We may disclose limited information to service providers that support our website operations, such as hosting, enquiry handling, email delivery and analytics, where this is necessary and permitted by applicable law.

Privacy of children

We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.

Security of your personal information

We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.

Links to other websites or apps

On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.

The privacy policy will be effective from the date it is posted on this page.

Contact us

For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:

Address: Room 6269, 6th Floor, No. 5 Wufeng Street Chancheng District, Foshan City, Guangdong 528042 China

Email address: contact@veilumen.com

Link to our contact page: https://veilumen.com/contact/